Privacy Policy

Ropeus Group Ltd – Privacy Policy

Introduction

Welcome to https://www.ropeusgroup.co.uk (the “Site”).

Ropeus Group Ltd is registered in England under company number 12748385 and with the registered office at 51 Ewer Street, Iq Bankside, Flat 617, London, Southwark, England, SE1 0NR.

We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Ropeus Group Ltd.

Ropeus Group respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you. This policy is implementing the requirements of the General Data Protection Regulation (the law which protects and controls the use of personal data).

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, and email.
• Contact Data includes billing address, delivery address, email address, and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased or requested from us.
• Technical Data includes internet protocol (IP) address of your device, your login data, browser type and version, temporary or persistence unique device identifiers, mobile operating system type, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and/or application.
• Usage Data includes information about how you use our website and services including the number of visits, length of visit, interaction with website pages (i.e. clicking page links).
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website or web page feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a detailed campaign plan). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity & Contact, by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise. This includes the personal data you provide when you:

• make an advertising enquiry;
• signing up for our newsletter;
• request marketing to be sent to you;
• apply for a position at Ropeus Group;
• enter a competition, promotion, or survey; or
• give us feedback.

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. 
• Third parties. We may receive personal data about you from various third parties as set out below:
• Technical Data from the following parties from analytics providers such as Google based outside the EU and from our third-party providers for emails and communications.
• Identity and Contact Data from the electoral roll, company house, and similar sources.
• Contact, Identity, and Data from third-party providers, employers, and other third parties from whom we may put a call for data. This is to streamline your account creation and make it a more enjoyable process for you.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
In addition to the data protection laws which we adhere to, we also respect the common law right of confidentiality. We will never share your records with any third party not involved in the provision of services between us unless you expressly consent to us doing so.

Purposes for which we will use your personal data

We have set out below, in a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the description below.

I. To register you as a new contact including sending emails relating to your initial enquiry, account setup, status and account credentials.

External Third Parties will be used for the hosting of such data. Where you expressly authorise us, we may draw information into your account from authorised third parties.

Type of data: (a) Identity / (b) Contact

Lawful basis – Performance of a contract with you (i.e. a user subscribing to our service via our website or applications).

II. To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(c) Contacting you by email or phone regarding your account (welcoming you to our service), reminding you of appointments and dates, re-engaging with you, maintenance of your account, and updating of details.

We may use external third-parties for the processing of data to assist in sending emails and other correspondence.

Type of data: (a) Identity / (b) Contact / (c) Profile / (d) Marketing and Communications

Lawful basis

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

III. To administer and protect our business, website and applications (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). We may use External Third Parties for the hosting of data, applications, websites and technical support of the same.

Type of data: (a) Identity / (b) Contact / (c) Technical

Lawful basis

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

IV. To deliver relevant website and application content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. We may use External Third Parties for the processing of data to assist in sending emails and other correspondence.

Type of data: (a) Identity / (b) Contact / (c) Profile / (d) Usage / (e) Marketing and Communications / (f) Technical

Lawful basis: Necessary for our legitimate interests (to study how customers use our products/services/applications, to develop them, to grow our business, and to inform our marketing strategy)

V. To use data analytics to improve our website and applications, products/services, marketing, customer relationships, and experiences and to ensure our website and applications display and operate properly on your devices.

Type of data: (a) Technical / (b) Usage

Lawful basis: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website and applications updated and relevant, to develop our business, and to inform our marketing strategy)

VI. To make suggestions and recommendations to you about services that may be of interest to you

Type of data: (a) Identity / (b) Contact / (c) Technical / (d) Usage / (e) Profile

Lawful basis: Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

• Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or received services from us or if you provided us with your details when signed up or registered in the application or website and, in each case, you have not opted out of receiving that marketing.

• Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the Ropeus Group of companies for marketing purposes.

• Opting out
You can ask us or third parties to stop sending you marketing messages at any time by amending your preferences in your user account (via the website or application) and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of using the services, requesting services, ordering prescriptions, or providing feedback or surveys.

Cookies

Ropeus Group uses a technology called ‘Cookies’ across all of its websites and applications in order to deliver the best possible user experience. Cookies are files that are stored on your device each time you visit a website or use an application and enable understanding of your preferences and habits.

Cookies do not contain person-identifiable information such as Identity, Contact Data, or Financial Data.

Ropeus Group websites are set to ‘allow cookies’ and if you browse the sites and use our applications you consent to this. If you would prefer to deactivate cookies, you can do so by updating your browser settings. Please note that disabling cookies will limit the service that Ropeus Group can provide. For more information on how to update your settings, visit https://ico.org.uk/for-the-public/online/cookies/

Ropeus Group uses the following types of cookie:

• Session cookies: These enable the tracking of your movement across the websites and applications and save information to make life easier. For instance, a session cookie might save an item to your shopping basket, without which you would be forced to order each item separately.
• Persistent cookies: These enable your preferences and settings to be saved each time you visit our websites and use our applications. This makes using the site faster and reduces the need to re-enter data.
• Third-party cookies: These enable tracking of user activity outside the websites and applications and optimise campaigns and analytics better.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Ropeus Group uses SSL encryption to transfer information between your device, our servers, and the Ropeus Group entities. All data is encrypted ‘at rest’. This means the data stored on our systems has been encrypted. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
Where we have anonymised your personal data (with consent where appropriate) or collected aggregated data for research or statistical purposes, we may continue to use that data indefinitely without further notice to you. In some circumstances, you can ask us to delete your data.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can:

• Request access to your personal data.
• Request the correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You also have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Please note that we may object to amending records that may be held by Ropeus Group in the interests of maintaining the integrity of this data and benefitting your enquiry. Should you wish to update your details please contact us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

company details

Correspondence address:
Flat 617, IQ Bankside, 51 Ewer Street,
London, SE1 0NR
Mobile: (+44) 07404 040 040
Landline / Fax: 020 4509 8825
E-mail: office@ropeusgroup.co.uk

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